Years ago, I was managing the sale of a business division. The business was based on carrying out a highly-specialised technical test on clients’ products, and each time a test was carried out, it made a loud bang. This would have been of no concern if it had not been that they were carried out in a large workshop also used for other activities. However, checks had been made and the noise levels were within legal safety limits.
Just before signing the deal, we happened to mention to the purchaser that we had some tests scheduled for the next day, and he said he’d like to send someone round to check the sound levels. It was a beautiful summer’s day – until their measurements showed that the bangs were over the limit. What a toe-curling moment! Clearly, we had made the wrong assumptions.
In the end it was not as bad as it seemed: a sound-attenuating box solved the problem without making access too difficult, at quite modest cost and with only a few weeks’ delay. But the proving tests provided another surprise – the noise levels were legal again without the box. The reason – we now realised – was that the humidity of the air could affect its sound-attenuating properties.
Avoiding wrong assumptions
Conclusion 1 – Make sure you know what factors can affect your assumptions. Wrong assumptions may lead to disaster. Conclusion 2 – Don’t rely on conclusion 1! If something is critical, don’t rely on a modest safety margin – do what you can to increase it early, in case there is something you have not anticipated.
Have you ever been in a situation where it is obvious from the way management is behaving that something is going on, but where no-one will explain? If so, how did you react?
Suppose you were selling a division of a business, what would you tell the division staff about what is happening, and when?
Management’s instinct always seems to be to say nothing until staff can be told everything – which might not be until the deal has already been signed. It is hard to argue against the objection that the deal is market-sensitive information, and that telling them anything would risk breaking Stock Exchange rules. But does that argument really hold water?
In asset sale projects I have run, it has always been essential to include in the project team – and therefore to inform - some people from the division concerned:
• They have to supply much of the due diligence information;
• The bidders want to meet the managers;
• And they want to walk round the assets they are buying.
Of course many people not directly involved notice the unusual visitors, the unusual questions, the unusual gathering of documents. They probably hear of a ‘Project X’. They are not stupid. They realise that something is going on.